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Privacy

This privacy policy will explain how Alertdesk Aps (hereafter named as Alertdesk) uses the personal data we collect from you when you use our service.

What data do we collect?

Alertdesk collects the following data:

  • Personal identification information: Name, e-mail address, phone number.
  • Device token when using our Alertdesk app for push messages.
  • Cookie information for easy logon functionality.
  • Google Analytics to trace your behavior on our websites.
  • Google Ads for marketing.
  • Facebook for marketing.
  • LinkedIn for marketing.
  • Hotjar to trace your behavior on our websites.

How do we collect your data?

You directly provide Alertdesk with most of the data we collect. We collect data and process data when you:

  • Signup to our service.
  • Uses our service.
  • Use or view our website via your browser's cookies.

How will we use your data?

Our Company collects your data so that we can:

  • Use our service to receive notification messages
  • Email you with special offers on other products and services we think you might like.
  • Track your behavior on our websites.

When we send out notifications, we send using 3rd party agencies. Here is the list of agencies used.

  • Postmark (Wildbit, LLC) for e-mail notifications
  • Google LLC for push notifications
  • Apple LLC for push notifications
  • Mailchimp (The Rocket Science Group LLC d/b/a Mailchimp) for marketing e-mail

How do we store your data?

Alertdesk securely stores your data encrypted at Amazon Web Services (Cloud Computing Services).

Alertdesk will keep your data for as you are registered using our services. Once you have terminated your Alertdesk account, we will delete your data after 30 days by cleaning up all personal records.

Marketing

Alertdesk uses your data internally for marketing only. Your data is not shared with 3rd parties for marketing purposes. Data is only shared with 3rd parties in order to technically send out e-mails and push notifications. We are using the following 3rd party provider for sending marketing e-mails

  • Mailchimp (The Rocket Science Group LLC d/b/a Mailchimp)
  • Google LLC for push notifications
  • Apple LLC for push notifications

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop Alertdesk from contacting you for marketing purposes.

What are your data protection rights?

Alertdesk would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request Alertdesk for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that Alertdesk correct any information you believe is inaccurate. You also have the right to request Alertdesk to complete the information you believe is incomplete.

The right to erasure – You have the right to request that Alertdesk erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that Alertdesk restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to Alertdesk processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that Alertdesk transfer the data that we have collected to another organization, or directly to you, under certain conditions. However, we will charge a minimum fee of EUR 100,- per case.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: hello@alertdesk.com

Privacy policies of other websites

The Alertdesk website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

Alertdesk keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 25th May 2020.

How to contact us

If you have any questions about Alertdesk privacy policy, the data we hold on you, or you would like to exercise one of your data-protection rights, please do not hesitate to contact us.

Email us at: hello@alertdesk.com